1. Booking and Reservations:

1. All taxi bookings must be made through Agra Taxi (A Div of Divyan Holidays) via our website www.agrataxi.in or customer service helpline.
2. Bookings are subject to availability, and we recommend making reservations in advance to secure your desired taxi service.

2. Fare and Payments:

1. Fares are calculated based on the distance traveled and the type of vehicle chosen. The final fare, including any additional charges (e.g., tolls, parking fees), will be communicated to the customer before the journey begins.
2. Payment options include cash, credit/debit cards, and mobile wallets. All payments are due at the end of the trip, and receipts will be provided upon request.

3. Cancellation Policy:

1. Customers can cancel their booking free of charge up to [07 Days] before the scheduled pickup time.
2. Cancellations made after this period may be subject to a cancellation fee, which will be communicated at the time of booking.

4. Pickup and Drop-off:

1. Customers are responsible for providing accurate pickup and drop-off locations when booking a taxi.
2. Drivers will make reasonable efforts to arrive on time, but Agra Taxi (A Div of Divyan Holidays) is not liable for delays caused by factors beyond our control (e.g., traffic, weather conditions).

5. Vehicle Type:

1. Customers can choose from various vehicle categories based on their preferences and requirements.
2. Agra Taxi (A Div of Divyan Holidays) reserves the right to substitute the chosen vehicle category with a similar or superior vehicle, depending on availability.

6. Conduct and Behavior:

1. Customers are expected to behave respectfully and responsibly during the taxi journey. Abusive or inappropriate behavior towards the driver or other passengers will not be tolerated.
2. Smoking and consumption of alcohol or illegal substances are strictly prohibited in our taxis.

7. Liability:

1. Agra Taxi (A Div of Divyan Holidays) is not liable for any loss, damage, or theft of personal belongings left in the taxi.
2. While we take all reasonable measures to ensure the safety of passengers, customers travel at their own risk. We recommend using seatbelts at all times.

8. Complaints and Feedback:

1. Customers are encouraged to provide feedback or report any issues related to their taxi journey to our customer service team. We will investigate and address complaints promptly.

Force Majeure:

1. Agra Taxi (A Div of Divyan Holidays) will not be held responsible for any delays, cancellations, or service disruptions caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or government regulations.

10. Amendments and Updates:

1. Agra Taxi (A Div of Divyan Holidays) reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website, and customers are encouraged to review them periodically.

Call or WhatsApp for Taxi Hire : +91 - 8430080086

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